PowerQuest 2002/PowerQuest 2002.iso/ANTIV/McAfee Virus Scan v6.01/Contact.Txt

Text File | 2001-10-25 | 10KB | 352 lines

            CONTACTING MCAFEE AND NETWORK ASSOCIATES

                        September 2001


This file is best viewed in Courier font
to properly display special characters for
various languages.


_______________________________________________
WHAT'S IN THIS FILE

- About McAfee and Network Associates
- Technical Support
- Customer Service
- Download Support
- AVERT Anti-Virus Research Site
- Reporting a Problem
- Network Associates Offices Worldwide
- Finding a Reseller


_______________________________________________
ABOUT MCAFEE AND NETWORK ASSOCIATES

On December 1, 1997, McAfee Associates merged
with Network General Corporation, Pretty Good
Privacy, Inc., and Helix Software, Inc. to form
Network Associates, Inc. The combined Company
subsequently acquired Dr Solomon's Software,
Trusted Information Systems, Magic Solutions,
and CyberMedia, Inc.

A January 2000 company reorganization formed
four independent business units, each concerned
with a particular product line. These are:

-  Magic Solutions. This division supplies the
   Total Service desk product line and related
   products

-  McAfee. This division provides the Active
   Virus Defense product suite and related
   anti-virus software solutions to corporate
   and retail customers.

-  PGP Security. This division provides
   award-winning encryption and security
   solutions, including the PGP data security
   and encryption product line, the Gauntlet
   firewall product line, the WebShield
   E-ppliance hardware line, and the CyberCop
   Scanner and Monitor product series.

-  Sniffer Technologies. This division supplies
   the industry-leading Sniffer network
   monitoring, reporting, and analysis utility
   and related software.

Network Associates continues to market and
support the product lines from each of the
independent business units. You may direct all
questions, comments, or requests concerning the
software you purchased, your registration
status, or similar issues to the Network
Associates Customer Service department at the
addresses or phone numbers listed in this file.


________________________________________________
TECHNICAL SUPPORT

For agent assisted technical support, please visit
http://www.mcafeehelp.com. Our support web site offers
24-hour access to solutions to the most common support
requests in our easy-to-use 3 step Answer Wizard.

Additionally, you may use our advanced options,
which include a Keyword Search and our Help Tree, which
have been designed with the more knowledgeable user
in mind. If a solution to your problem cannot be
found, you may also access our 24-hour FREE Chat Now!
and Email Express! options. Chat and E-mail will enable
you to quickly reach our qualified support engineers,
through the internet, at no cost.

Phone support information can also be obtained
from our self-help web site at www.McAfeeHelp.com.


________________________________________________
CUSTOMER SERVICE

McAfee is famous for its dedication to customer
satisfaction. We have continued this tradition by
making our site on the World Wide Web a valuable
resource for answers to your questions about McAfee
Consumer Products. We encourage you to visit us at
http://www.McAfee-at-Home.com and make this your first stop
for all of your product support needs.

For a complete list of customer support telephone
numbers and addresses, please refer to the Product
Support Appendix of your "Getting Started" guide.


________________________________________________
DOWNLOAD SUPPORT

To download files, visit the McAfee Consumer
Products Division download site:

http://www.mcfee-at-home.com/download.default.asp

________________________________________________
AVERT ANTI-VIRUS RESEARCH SITE

To see the latest information about emerging
virus threats, submit samples of potentially
infected files, and download updated scanning
engine files, EXTRA.DAT files, and similar
anti-virus software for testing, visit the
AVERT research site at:

http://www.mcafeeathome.com/naicommon/avert/avert-research-center/default.asp

________________________________________________
REPORTING PROBLEMS

If you find any problems with your McAfee
product, please take a moment to review the
product's README.TXT file. It includes
detailed information on all Known Issues.
If you find any feature that does not appear
to function properly on your system, or if
you believe an application would benefit
greatly from enhancement, please contact
Network Associates or one of its resellers
with your suggestions or concerns.


________________________________________________
NETWORK ASSOCIATES OFFICES WORLDWIDE

    Send correspondence to any of the following
    Network Associates locations.

    United States:

      Network Associates Customer Service
      13465 Midway Road
      Dallas, TX 75244
      USA
      Phone:  [phone]


    Network Associates offices outside the United
    States:

      Network Associates Australia
      Level 3
      40 Miller Street
      North Sydney, 2060 NSW
      Australia
      Phone: [phone]
      Fax:   [phone]

      Network Associates Austria
      Pulvermeuhlstrasse 17
      Linz, Austria
      Postal Code A-4040
      Phone: [phone]
      Fax:   [phone]

      Network Associates Belgique
      BDC Heyzel Esplanade, boεte 43
      1020 Bruxelles
      Belgique
      Phone: [phone]
      Fax:   [phone]

      Network Associates do Brasil
      Rua Geraldo Flausino Gomez 78
      Cj. - 51 Brooklin Novo - Sπo Paulo
      SP  - 04575-060 - Brasil
      Phone:  [phone]
      Fax:    [phone]

      Network Associates Canada
      139 Main Street, Suite 201
      Unionville, Ontario
      Canada L3R 2G6
      Phone: [phone]
      Fax:   [phone]

      Network Associates
      People's Republic of China
      Room 913, Tower B
      Full Link Plaza
      No. 18 Chao Yang Men Wai Avenue
      Beijing
      People's Republic of China 100020
      Phone: [phone]
      Fax:   [phone]

      Network Associates Denmark
      Lautruphoej 1-3
      2750  Ballerup
      Danmark
      Phone: [phone]
      Fax:   [phone]

      NA Network Associates Oy
      Mikonkatu 9, 5. krs.
      00100 Helsinki
      Finland
      Phone: [phone]
      Fax:   [phone]

      Network Associates France S.A.
      50 Rue de Londres
      75008 Paris
      France
      Phone: [phone]
      Fax:   [phone]

      Network Associates GmbH
      Ohmstra▀e 1
      D-85716 Unterschlei▀heim
      Deutschland
      Phone: [phone]
      Fax:   [phone]

      Network Associates Hong Kong
      14th Floor, Plaza 2000
      2-4 Russell Street
      Causeway Bay, Hong Kong
      Phone: [phone]
      Fax:   [phone]

      Network Associates Srl
      Centro Direzionale Summit
      Palazzo D/1
      Via Brescia, 28
      20063 - Cernusco sul Naviglio (MI)
      ITALY
      Phone: [phone]
      Fax:   [phone]

      Network Associates Japan, Inc.
      Shibuya Mark City West 20F
      1-12-1 Dougenzaka, Shibuya-ku
      Tokyo 150-0043, Japan
      Phone: [phone]
      Fax:   [phone]

      Network Associates Latin America
      1200 South Pine Island Road, Suite 375
      Plantation, Florida 33324
      United States
      Phone: [phone]
      Fax:   [phone]

      Network Associates MΘxico
      AndrΘs Bello No. 10
      4o. Piso
      Col. Polanco
      MΘxico D.F.  C.P. 11560
      Phone: [phone]
      Fax:   [phone]

      Network Associates International B.V.
      Gatwickstraat 25
      1043 GL Amsterdam
      The Netherlands
      Phone: [phone]
      Fax:   [phone]

      Network Associates Philippines
      Unit 1717 Herrera Tower
      No 98 Herrera Street
      Salcedo Village, Makati City
      Philippines 1200
      Phone:  [phone]
      Fax:    [phone]

      Network Associates Portugal
      Av. da Liberdade, 114
      1269-046 Lisboa
      Portugal
      Phone:  [phone]
      Fax:    [phone]

      Net Tools Network Associates South Africa
      Hawthorne House
      St. Andrews Business Park
      Meadowbrook Lane
      Bryanston, Johannesburg
      South Africa 2021
      Phone: [phone]
      Fax:   [phone]

      Network Associates South East Asia
      78 Shenton Way
      #29-02
      Singapore 079120
      Phone: [phone]
      Fax:   [phone]

      Network Associates Spain
      Orense 4, 4a Planta.
      Edificio Trieste
      28020 Madrid
      Spain
      Phone: [phone]
      Fax:   [phone]

      Network Associates Sweden
      DatavΣgen 3A
      Box 596
      S-175 26 JΣrfΣlla
      Sweden
      Phone: [phone]
      Fax:   [phone]

      Network Associates AG
      Baeulerwisenstrasse 3
      8152 Glattbrugg
      Switzerland
      Phone: [phone]
      Fax:   [phone]

      Network Associates International Ltd.
      227 Bath Road
      Slough, Berkshire
      SL1 5PP
      United Kingdom
      Phone: [phone]
      Fax:   [phone]


________________________________________________
FINDING A RESELLER

    To locate a reseller nearest you, visit the
    McAfee website:

          http://www.mcafeeb2b.com/naicommon/
             partners/tsp-seek/intro.asp